This Privacy Policy explains how Radhey Foods (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website www.radheyfoods.in or place an order with us. By using our website, you agree to the terms of this Policy.
We may collect the following types of information from you:
- Contact details: Name, email address, phone number and shipping/billing address.
- Order details: Products ordered, quantities, order value and transaction history.
- Payment details: Payment method, payment status and limited payment information (processed securely by our payment gateway partners such as Razorpay).[web:55][web:43]
- Technical data: IP address, browser type, device information, pages visited and time spent on our website.
We do not store your full card number, CVV or other sensitive payment data on our servers. Such data is collected and processed directly by our payment partners over encrypted connections.[web:43]
- To process and fulfil your orders, including shipping and delivery.
- To communicate with you about your orders, payments, support queries or service updates.
- To improve our products, services and website experience.
- To send you promotional messages or offers (only where you have permitted us, and you can opt out at any time).
- To comply with legal, regulatory or tax requirements.
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site and improve our services. You can choose to disable cookies through your browser settings, though some parts of the site may not function properly without them.[web:55]
We may share your information only with:
- Payment gateways: such as Razorpay, for secure processing of online payments.
- Courier / logistics partners: to deliver your orders to your address.
- Service providers: who help us with website hosting, analytics or communication tools.
- Government or legal authorities: when required by law or to comply with a legal process.
We do not sell or rent your personal information to third parties for their direct marketing purposes.[web:57]
- We retain your personal data for as long as needed to fulfil the purposes mentioned in this Policy, unless a longer retention period is required by law.
- We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.
- However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.
Depending on applicable laws, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal and business requirements.
- Opt out of marketing or promotional communications at any time.
To exercise any of these rights, or to raise questions about your data, you can contact us using the details given in the Contact section below.
Our website and products are primarily intended for use by adults or by parents/guardians purchasing for their families. We do not knowingly collect personal information directly from children under 18 years of age without appropriate consent.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us: